Marketplace Orders, Shipping, Returns & Refunds Policy

Not All Weepy, a brand of Salix Grove LLC

Effective Date: September 25, 2026

Not All Weepy uses a marketplace-first sales model. At launch, NotAllWeepy.com does not process orders or payments directly. Products are purchased through third-party marketplaces such as Amazon and, when available, Etsy. This policy explains how order, shipping, return, and refund questions are handled under that model.

At a Glance

  • NotAllWeepy.com does not provide direct website checkout at launch.
  • The marketplace where you place the order controls payment processing, order records, platform tools, and mandatory marketplace rules. Not All Weepy may fulfill and ship physical orders itself, and seller or listing terms may also govern shipping, cancellations, returns, and refunds within those marketplace rules.
  • The product listing, seller terms, and applicable marketplace rules shown when you purchase govern that order.
  • For an order-specific problem, use the marketplace's order-support, return, refund, or contact-seller tools.
  • Not All Weepy may assist with product or seller questions, but we cannot override a marketplace's rules, systems, deadlines, or refund-processing timelines.
  • If Not All Weepy later offers direct checkout on NotAllWeepy.com, this policy will be updated before direct sales begin.

1. Where Purchases Take Place

At launch, NotAllWeepy.com is not a direct e-commerce checkout. Product links may take you to Amazon, Etsy, or another marketplace where the transaction is completed.

Your order is subject to the marketplace terms and the product or seller information presented there at the time of purchase.

2. Product Price, Availability, and Order Details

Prices, promotions, taxes, inventory, delivery options, and product availability may vary by marketplace and may change. The current marketplace listing and checkout information control the order.

If a description or price displayed on NotAllWeepy.com differs from the marketplace listing, rely on the marketplace listing before completing your purchase.

3. Shipping and Delivery

For seller-fulfilled orders, Not All Weepy may pack and ship the item directly. Shipping methods, charges, estimated delivery dates, and tracking are shown through the marketplace based on the listing, seller settings, carrier information, and applicable marketplace rules. Delivery dates are estimates unless expressly guaranteed.

Carrier delays, weather, address issues, marketplace processing, and other events outside Not All Weepy's reasonable control may affect delivery.

4. Cancellations and Order Changes

If you need to cancel an order or change shipping information, use the marketplace's order tools as soon as possible. Whether an order can be changed or canceled depends on the marketplace process and the order's fulfillment status.

Sending an email to Not All Weepy does not by itself cancel or change a marketplace order.

5. Returns, Exchanges, and Refunds

Return eligibility, exchange options, refund methods, deadlines, and return-shipping responsibility are governed by the applicable marketplace rules together with the return policy or seller terms shown for the listing or order. Use the marketplace's return or refund process for the fastest order-specific handling.

If an item arrives damaged, defective, incorrect, or materially different from the item ordered, use the marketplace's order-support or return process promptly and within the timeframe shown for that order.

Not All Weepy may provide reasonable seller assistance when appropriate, but we cannot guarantee an outcome that conflicts with the marketplace's applicable rules or systems.

6. Refund Processing Timing

Once a refund is authorized or issued through the marketplace, posting time may depend on the marketplace and the payment method used. When seller action is required, Not All Weepy will process the refund through the marketplace according to applicable platform rules. Not All Weepy does not control bank, card, or marketplace posting time.

7. Order Support

For order-specific issues, start with the order page or support tools on the marketplace where you purchased. Those tools contain the order information needed to handle shipping, return, refund, cancellation, or delivery questions.

For general product questions or help identifying the appropriate marketplace support path, contact:
Not All Weepy
A brand of Salix Grove LLC
Email: Hello@NotAllWeepy.com

When contacting us about a marketplace order, do not email payment-card numbers, passwords, or other sensitive account credentials.

8. Future Direct Sales

If Not All Weepy later enables direct checkout or direct order fulfillment through NotAllWeepy.com, we will update this policy and the related Privacy Policy and Terms of Use before those direct-sales features launch.